Privacy Policy
Your photo makes the portrait personal. This explains what happens to it and the information needed to deliver your order.
Last updated October 2, 2026
Information we collect
Dawgiez collects account identifiers, name, email, authentication information handled by Firebase, shipping and billing details received through checkout, phone number when provided, order and payment references, personalization choices, uploaded pet photos, generated artwork, and messages you send us. Photos may contain personal information if people or identifying details appear in them.
Our hosting and service providers also process technical information such as IP addresses, browser and device information, request logs, timestamps, and errors for delivery, security, and troubleshooting. Stripe handles payment-card details; we receive payment status and references, not full card numbers.
How we use information
We use information to authenticate you, take payment, generate and preview your portrait, fulfill and deliver your order, communicate about orders, provide support, detect abuse, resolve disputes, and meet accounting or legal obligations. Do not include sensitive personal information in an uploaded pet photo.
Photos and relevant personalization inputs are sent to Google’s Gemini service to generate artwork. Generated artwork and product information are shared with our printing provider for previews and manufacturing. We do not publish your uploaded photos or personalized artwork for advertising without separate permission.
Service providers and disclosures
Google Cloud and Firebase provide hosting, storage, database, task processing, and authentication. Google’s Gemini service processes images and prompts for artwork generation. Stripe processes payments and associated fraud checks. Printify and its production and delivery partners receive artwork and the customer/contact and address information needed to manufacture and ship orders. SendGrid processes transactional email when enabled; Twilio processes order notifications when enabled.
Providers process information under their applicable agreements and privacy practices. Some providers process information in countries other than your own. We may disclose information when required by law, to protect rights and security, or in a business transfer subject to applicable safeguards. We do not sell personal information or share it for cross-context behavioral advertising.
Retention and security
We retain order and account information, uploaded photos, and generated artwork as needed to provide the service, keep your order accessible, handle support and reprints, prevent fraud, and meet legal, tax, and dispute obligations. Retention depends on the type of information and purpose; we do not currently promise automatic deletion after a fixed number of days.
We use access controls and other reasonable safeguards, but no online service is completely secure. Keep your password and private order links confidential. Deletion requests may be limited by recordkeeping obligations, ongoing disputes, or security needs. Copies in backups may persist until normal backup expiry and are not used for new purposes.
Your choices and privacy requests
Email support@dawgiez.com to request access to, correction of, or deletion of your account, photos, artwork, or other personal information. Tell us what you want changed or removed. We may need to verify your identity using information connected to your account or order; do not send passwords or full card details. Deleting a photo or order asset before fulfillment may prevent us from completing your order.
Depending on where you live and which laws apply, you may have additional rights, including obtaining a copy of information, objecting to or limiting certain processing, appealing a decision, or contacting a regulator. We handle applicable requests without unlawful discrimination. Transactional messages necessary for an active order may continue even if you do not want promotional messages.
Children and policy updates
The service is intended for adults placing orders and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.
We publish updates here with a new date and provide any additional notice required by law for material changes. Privacy questions and requests should be sent to support@dawgiez.com.