Terms of Service

Ordering from Dawgiez

These terms apply to purchases and use of dawgiez.com, operated under the Dawgiez name. By placing an order, you agree to these terms and our Returns & Refunds and Shipping policies. Our Privacy Policy explains how we handle personal information.

You must be at least 18, or the age of legal majority where you live, to place an order. Provide accurate account, contact, personalization, and delivery information. Keep your account and private order links secure. Contact support if you suspect unauthorized access.

Your photo and custom artwork

Our products are personalized using AI-generated artwork based on your uploaded photo and selected options. Store images are examples, not the artwork you will receive. Results are stylized and may differ from a photograph. Colors, scale, and material appearance can vary between screens, previews, and physical prints. This does not excuse a defective product or a material departure from the approved design.

Upload only photos you own or have permission to use. Do not upload unlawful material or images that infringe another person’s rights. Avoid including people, addresses, or other sensitive information in a pet photo. You retain your rights in the original photo and give Dawgiez and its service providers permission to process it, create your design, and manufacture and deliver your order.

We do not use your uploaded photo or personalized artwork in public advertising without separate permission. AI output may not be unique or eligible for copyright protection; we do not promise exclusive rights in generated artwork. Website branding, example images, and site content may not be copied for commercial resale without permission.

Review, approval, and the 24-hour deadline

After the first successful generation, your order has a 24-hour review window. The deadline is shown in your order portal. Review the artwork, product, placement, personalization, and shipping address before approving. Up to three generation attempts are available per order in total; unsuccessful attempts also count. Regeneration does not restart the review deadline.

We are not currently sending automated order email or text notifications. Return to Your Orders on the site to upload your photo, follow generation, and review your artwork before the deadline. Keep your private order link secure.

If you approve, we may send your order to production immediately. If the review window expires while your order is awaiting review, we may automatically approve the current artwork using default positioning and send it to production. Contact support before the deadline if there is a problem; sending a message alone does not pause automated processing.

After production begins, artwork, product choices, or delivery details may no longer be changeable. Our Returns & Refunds policy describes cancellation requests and remedies for defects, damage, wrong items, or nondelivery.

Prices and payment

Prices are in US dollars. The amount displayed at checkout is the amount you authorize Stripe to charge. Any applicable tax or separately charged shipping is shown before payment. We do not store full payment-card numbers. Your bank or payment provider may apply its own fees.

An order confirmation records receipt of your order. If we cannot supply your order, or discover a material pricing error, we will contact you and offer an appropriate correction or cancellation and refund rather than charge an undisclosed increase. Launch delivery is limited to the United States.

Service availability and fair use

Do not misuse the service, attempt unauthorized access, interfere with other customers, or submit fraudulent orders. We may restrict misuse, while preserving any refund or other rights required by law. Service outages and third-party failures can occur; contact us if they prevent you from completing an order.

Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. These terms do not require arbitration or waive a right to bring a claim. Contact us first so we can try to resolve an issue.

Updates and contact

We may update these terms by posting a revised version with a new date. The terms in effect when you place an order govern that purchase unless a change is required by law or agreed with you. Questions or order issues can be sent to support@dawgiez.com. Include your order number, but never send a payment-card number or account password.