Shipping Policy
From your photo to your doorstep: artwork first, production second, delivery last.
Last updated October 2, 2026
US-only launch
At launch, Dawgiez ships only to addresses in the United States accepted at checkout and supported by the selected print provider. We do not currently offer international shipping. Some products or addresses may have delivery restrictions; if we cannot fulfill an accepted order, we will contact you and offer a refund.
Any shipping charge and applicable tax are shown at checkout before payment. If checkout shows no separate shipping charge, shipping is included in the displayed order price. We will not add an undisclosed delivery charge after payment.
Artwork review comes before printing
After payment, upload your pet photo through your order portal. Artwork generation and review must happen before production. Your 24-hour review window begins with the first successful artwork generation, and the portal shows the deadline. Regeneration does not reset it.
Approve the artwork and placement to proceed. If the deadline expires while your order is awaiting review, we may automatically approve the current artwork with default positioning and send it to production. If you need help, contact us before the deadline; an email request alone does not pause the order.
Production and delivery timing
Production time depends on the product, print provider, availability, and season. Carrier transit time is additional. Any product-specific or checkout estimate applies to that product; we do not guarantee a delivery date unless we expressly say so. Do not rely on a general estimate for a time-sensitive event.
Uploading a photo late, a failed generation, or an unresolved artwork issue can affect when an order is ready to produce. We will communicate when we cannot meet a stated shipping timeframe. If no shipment timeframe was promised, applicable US shipping rules generally require shipment within 30 days of the order or an appropriate delay notice and cancellation option.
If your order is delayed
If we cannot ship within the promised timeframe, or the applicable default timeframe, we will notify you, explain the revised timing, and provide the option to consent to the delay or cancel for a prompt refund as required by law. If we cannot obtain consent where required, we will cancel and refund the affected order.
Custom production does not remove these delay and refund rights. If you have not received an expected update, email support@dawgiez.com with your order number.
Tracking and delivery issues
Tracking may become available after the carrier receives your parcel. Contact support@dawgiez.com for a shipping update or tracking assistance. Items in an order may be produced separately and arrive in separate packages.
Check your delivery address before approval; corrections may not be possible after production starts. Tell us promptly about a missing, damaged, or incorrect delivery. Our Returns & Refunds policy explains how we investigate and arrange an appropriate remedy.