Returns & Refunds
Made just for your pet, with help available if your order arrives damaged, incorrect, or not at all.
Last updated October 2, 2026
Personalized items
Each product is made to order with your pet’s artwork and selected options. We do not accept change-of-mind returns or exchanges once production begins, including for a size or color you selected incorrectly, or artwork you approved or allowed to reach the disclosed auto-approval deadline. Mandatory consumer rights still apply.
Check product measurements, selections, artwork, placement, spelling, and delivery details before approval. Reasonable differences between a screen preview and printed colors or texture are not, by themselves, a manufacturing defect.
Cancellations and changes
Contact support@dawgiez.com as soon as possible to request cancellation or a change. Include your order number. We will check whether production can still be stopped and confirm the outcome. Your order is not cancelled or paused merely because a request was sent.
If we confirm cancellation before production begins, we will refund the cancelled order to the original payment method. After production begins, cancellation may no longer be possible. If we cannot fulfill an order, we will offer an appropriate refund. Shipping delays carry the cancellation and refund rights described in our Shipping Policy and applicable law.
Damaged, defective, or incorrect orders
Contact us within 30 days of delivery if an item is damaged, has a manufacturing defect, is the wrong item, or materially differs from the design we were meant to print. Include your order number, a description, and clear photos of the item and packaging where relevant. Please keep the packaging while we review the claim.
For a confirmed problem, we will arrange a replacement at no additional charge or an appropriate refund. We do not make you resolve a manufacturing problem directly with our print provider. The 30-day reporting window does not limit rights or longer periods required by law. Do not send an item back unless we provide return instructions; we will explain any required return and cover return shipping for a confirmed defect or our error.
Missing deliveries
If tracking shows an unexpected delay, loss, or delivery you did not receive, contact us promptly with your order number. We will investigate with the fulfillment or delivery provider and arrange an appropriate replacement or refund for confirmed nondelivery.
Incorrect or incomplete addresses may prevent delivery. Contact us before production begins if you notice an address mistake. We will explain any available correction, redelivery, or replacement options and any additional cost before you authorize it. This does not limit rights for a delivery failure caused by us.
How refunds work
Approved refunds are issued to the original payment method. We will confirm when the refund is initiated; your bank or payment provider controls when it appears on your statement. Contact us if a confirmed refund has not appeared within the timeframe provided by your payment provider.
This policy supplements, and does not remove, rights and remedies required by applicable law. For help, email support@dawgiez.com. Never send full payment-card details.